Frequently Asked Questions
Everything you need to know about your Elizabeth Scarlett order.
Where do you ship your products from?
All orders are fulfilled and dispatched from our warehouse in the UK. We offer worldwide shipping options to ensure our designs reach you wherever you are.
What is your return policy?
We offer a 30-day return policy for all unused items in their original packaging. Please note that personalized items are non-refundable unless they arrive damaged.
How should I care for my embroidered pouches and bags?
To keep your items looking their best, we recommend a cold hand wash or a delicate machine wash at 30 degrees. Always air dry and avoid tumble drying to protect the intricate embroidery.
Are your products sustainably made?
Sustainability is at our heart. We use 100% cotton fabrics and are committed to ethical manufacturing processes, while a portion of our profits supports wildlife conservation charities.
Can I track my order once it has been placed?
Yes, as soon as your order is dispatched, you will receive a confirmation email containing a tracking number and a link to follow your parcel's journey.
What payment methods do you accept?
We accept all major credit and debit cards, including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Google Pay.