Returns & Exchanges
We want you to be completely enchanted by your Elizabeth Scarlett treasures, but if you change your mind, we offer a 30-day return window for all unused items in their original packaging. Please note that personalized or monogrammed products are final sale and cannot be returned unless faulty.
Initiate Your Return
Visit our online returns portal with your order number and email address to select the items you wish to send back.
Prepare Your Package
Carefully place the items in their original velvet pouches and protective packaging to ensure they arrive back to us in perfect condition.
Ship It Back
Print your prepaid shipping label from the portal, attach it to your parcel, and drop it off at your nearest authorized collection point.
Receive Your Refund
Once our team inspects your return, we will process your refund to your original payment method within 5-10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing